Return Policy

For manufacturing faults or defects.

1. Return Window: Returns accepted within 14 days of delivery.
2. Condition: Items must be in original condition, unused, and with all original packaging.
3. Return Process: Contact us via email at info@elpaso.co.za or whatsapp us on 082 909 8054 to initiate return. We’ll provide a return shipping label.

Refund Policy
1. Refund Eligibility: Refunds issued for items received in original condition. CUSTOM-MADE ITEMS ARE NON-RETURNABLE AND NON-REFUNDABLE.By confirming the order, the customer acknowledges and accepts that custom-made items cannot be cancelled, returned, exchanged or refunded once production has commenced. Custom-made items may be specifically modified to accommodate the customer’s firearm, optics, red dots, torches or other accessories, and the customer is responsible for confirming all specifications and requirements prior to production.
2. Refund Method: An EFT payment will be made to an account specified by the original purchaser.
3. Refund Timeline: Refunds processed within 5-7 business days of receiving returned item.

Additional Information
1. Shipping Costs: Will be reviewed on a case-by-case basis at the sellers discretion.
2. Exchange Options: Will be reviewed on a case-by-case basis at the sellers discretion.

Contact Information
1. Email: info@elpaso.co.za
2. Phone: 082 909 8054